FAQ

DO YOU SHIP TO MY COUNTRY?

Yes, we ship worldwide using USPS, and all Countries.  

 

WHEN WILL MY ORDER GET SHIPPED?

Once payment has been received goods are then dispatched. Handling times range from 5-8 business day ( holidays and weekend excluded )

 

* Please note invoices do not include your local import duties and taxes. (These are set by your country). 

No Import Duty is charged on U.K. Shipments less than $700. *

 

HOW DO I TRACK MY ORDER?

Orders are tracked by USPS or UPS. Once you place your order you will receive a confirmation email followed by an order shipment confirmation email once shipped, which will also contain your delivery tracking information. 

You can also log in to our website at any time to get real-time updates and all tracking information for each order placed.

 

 

WHAT IS THE RETURNS POLICY?

Please visit our returns policy page here. You can submit a return request using the link located at the bottom of soleil.com homepage ( under Return & Exchanges).